At Clear Pathways Billing, we are committed to delivering exceptional billing services tailored to meet your dental practice’s needs. We strive to ensure transparency, accuracy, and customer satisfaction. However, we understand that there may be instances where you are not fully satisfied with our services. This Refund Policy outlines the terms and conditions under which refunds may be issued.

By using our services, you agree to the terms of this Refund Policy. If you have any questions, please contact us at support@clearpathwaysbilling.com.

Eligibility for Refunds

Refunds may be considered in the following circumstances:

1. Service Non-Delivery If we fail to deliver the agreed-upon service within the specified timeframe.
2. Service Deficiency If the service provided is substantially different from what was outlined in your service agreement.
3. Billing Errors : If you are incorrectly charged due to a billing error on our part.
4. Duplicate Payments : If your account is charged multiple times for the same service.

Non-Refundable Services

Certain services are non-refundable, including:

1. Completed Services Once a service is completed and delivered, it becomes non-refundable.
2. Third-Party Fees Any fees paid to third-party service providers, such as insurance companies or payment processors, are non-refundable.
3. Compliance and Consulting Services Consultations and compliance support services are non-refundable once provided.
4. Customized Reports and Analytics Reports and analytical insights generated for your practice are considered completed services.

Refund Request Process

If you believe you are eligible for a refund, follow these steps:

1. Step 1: Submit a Refund Request
• Contact our Customer Support Team at support@clearpathwaysbilling.com or 844-268-3668.
• Provide your name, contact details, service agreement number, and a detailed explanation of your refund request.
2. Step 2: Evaluation
• Our team will review your request and verify your eligibility for a refund.
• You may be asked to provide additional information or documentation to support your claim.
3. Step 3: Resolution
• We will notify you of the outcome within 10 business days of receiving your request.
• • If approved, the refund will be processed within 7-14 business days using the original payment method.

Partial Refunds

In some cases, you may be eligible for a partial refund if:

• Only a portion of the services were rendered.
• The service was not fully completed due to circumstances beyond our control.
• You terminated the agreement before the service was completed.

Partial refunds will be calculated based on the services provided up to the date of termination.

Cancellations and Refunds

You may cancel your service agreement by providing written notice to Clear Pathways Billing. Refunds for cancellations are subject to the following conditions:

• Before Service Commencement: If you cancel before the service begins, you are eligible for a full refund.
• After Service Commencement: If services have commenced, you will be charged for the work completed up to the cancellation date.
• Recurring Services: For subscription-based or recurring services, cancellations will be effective at the end of the current billing cycle. No refunds will be issued for partially used subscription periods.

Dispute Resolution

If you disagree with the outcome of your refund request, you may request a further review by contacting us at support@clearpathwaysbilling.com. We are committed to resolving disputes amicably and transparently.

If an agreement cannot be reached, you may pursue legal remedies as outlined in your service agreement.

Processing Time for Refunds

Approved refunds will be processed within 7-14 business days using the original payment method. If the refund cannot be issued using the original method, we may request alternative banking details.

You will receive an email confirmation once your refund has been processed.

Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please:

1. Check Your Bank Account: Confirm that the refund has not been credited.
2. Contact Your Bank or Credit Card Provider: Some banks may take additional time to process the refund.
3. Contact Us: If you have not received your refund after 14 business days, please reach out to our support team at support@clearpathwaysbilling.com.

Exceptions to the Refund Policy

Refunds may not be issued under the following circumstances:

• Failure to provide accurate or complete information required for claim processing.
• Delays or issues caused by third-party providers or insurance companies.
• Non-compliance with our service agreement or billing policies.
• Misunderstandings regarding service expectations if clear information was provided beforehand.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any significant changes will be communicated via email or through our website.

Please review this policy periodically to stay informed of any updates.

Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at:

Clear Pathways Billing
844-268-3668
support@clearpathwaysbilling.com
700 Kandy Ln, Portola, CA 96122, USA


We value your partnership and are committed to ensuring a transparent and fair refund process.