Welcome to Clear Pathways Billing!

These Terms and Conditions ("Terms") govern your use of our services and website. By accessing or using our services, you agree to abide by these Terms. Please read them carefully. If you do not agree to any part of these Terms, do not use our services.

If you have any questions, feel free to contact us at support@clearpathwaysbilling.com.

Definitions

• "Company," "We," "Us," or "Our" refers to Clear Pathways Billing.
• "You" or "Client" refers to the individual, practice, or entity using our services.
• "Services" refers to the dental billing solutions provided by Clear Pathways Billing.
• "Agreement" refers to these Terms and any service agreement signed between you and Clear Pathways Billing.

Acceptance of Terms

By accessing or using our services, you confirm that:

• You have read, understood, and agreed to these Terms.
• You are authorized to enter into this agreement on behalf of your dental practice or entity.
• You comply with all applicable laws and regulations.

Scope of Services

Clear Pathways Billing provides a range of dental billing services, including but not limited to:

• Claims Processing and Management
• Insurance Verification
• Payment Posting
• Accounts Receivable (AR) Management
• Reporting and Analytics
• Compliance Support

Specific service details will be outlined in your individual service agreement.

Client Responsibilities

To ensure effective service delivery, you agree to:

• Provide accurate, complete, and up-to-date information.
• Maintain proper documentation for insurance claims and patient data.
• Comply with applicable laws, including HIPAA regulations.
• Notify us promptly of any changes in your practice’s information.

Failure to fulfill these responsibilities may result in service disruptions or termination.

Payment Terms

• Fees for our services will be outlined in your service agreement.
• Payment is due within the agreed billing cycle.
• Late payments may incur interest or additional fees.
• In the event of a dispute, you are required to pay the undisputed portion while the issue is resolved.

Confidentiality

We are committed to protecting your sensitive information. Both parties agree to:

• Maintain the confidentiality of all patient data and business information.
• Use information only for the purposes outlined in this agreement.
• Comply with all applicable data protection laws, including HIPAA

Termination and Cancellation

Either party may terminate the agreement under the following conditions:

• By You: You may cancel our services by providing a written notice 30 days in advance.
• By Us: We reserve the right to terminate services with prior notice if you violate these Terms or fail to meet your financial obligations.
• Immediate Termination: In cases of illegal activity, fraudulent behavior, or misuse of our services, termination may be immediate without prior notice.
• Misunderstandings regarding service expectations if clear information was provided beforehand.

Refund Policy

Please refer to our Refund Policy for detailed information regarding refunds and cancellations.

Limitation of Liability

To the fullest extent permitted by law, Clear Pathways Billing is not liable for:

• Indirect, incidental, or consequential damages.
• Loss of revenue, data, or profits.
• Errors caused by inaccurate information provided by the client.
• Delays or failures caused by third-party service providers.

In no event shall our total liability exceed the fees paid by you for the service in question.

Indemnification

You agree to indemnify and hold Clear Pathways Billing harmless from any claims, damages, or losses arising from:

• Your violation of these Terms.
• Misuse of our services.
• Inaccurate or incomplete information provided to us.

Dispute Resolution

In the event of a dispute, both parties agree to:

• First attempt to resolve the issue through good faith negotiations.
• If unresolved, the dispute will be subject to binding arbitration under the laws of the state in which Clear Pathways Billing is headquartered.

Legal action may only be pursued after arbitration has been exhausted.

Intellectual Property

All content on our website, including logos, designs, and service descriptions, is the property of Clear Pathways Billing. You may not use, reproduce, or distribute our intellectual property without written consent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. Use third-party links at your own risk.

Privacy Policy

Your use of our services is also governed by our Privacy Policy. Please review it for detailed information on how we collect, use, and protect your data.

Force Majeure

We are not responsible for any failure or delay in service caused by events beyond our reasonable control, including natural disasters, acts of war, labor disputes, or technical failures.

Amendments

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. We will notify you of significant changes via email or through your client portal.

Governing Law

These Terms are governed by and construed in accordance with the laws of the state in which Clear Pathways Billing is headquartered.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, along with any service agreements, represent the entire agreement between you and Clear Pathways Billing, superseding any prior agreements or understandings.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Clear Pathways Billing
844-268-3668
support@clearpathwaysbilling.com
700 Kandy Ln, Portola, CA 96122, USA


Thank you for choosing Clear Pathways Billing! We are committed to providing you with exceptional billing services and ensuring your dental practice's success.